SHIPPING
- International Delivery – Outside the EU: 04-12-2024. Place your order at the latest 23.55 CET 03-12-2024
- EU Delivery – Within the EU: 11-12-2024. Place your order at the latest 23.55 CET 10-12-2024
- Domestic Delivery – Sweden: 19-12-2024. Place your order at the latest 23.55 CET 10-12-2024
Yes, we ship to most countries worldwide! Shipping costs will be calculated at checkout based on your location. For orders over 100 Euros, we offer global FREE Tracked & Insured Delivery.
- Regular shipping within the EU is FREE of charge.
- Regular global shipment is 59kr (kr: Swedish Krona, SEK our currency. We are based in Gothenburg Sweden).
- If you want to have the possibility to trace your order we offer traced and insured shipping for 99-199kr (kr: Swedish Krona).
- Orders over 100 Euros entitle you to FREE worldwide shipping.
Regular shipments are not traceable and not insured. If you are buying from overseas we strongly recommend that you choose the traced and insured shipment option. We also strongly recommend that you choose the traced and insured shipment option if you are buying sterling silver jewellery.
Orders over 100 Euros (after eventual coupons are applied) get FREE Worldwide Tracked & Insured shipping, so it might be a good idea to add one more pretty piece to your cart! 🙂
Choosing between regular and tracked shipping can be tricky, Consider the following:
– Shipping reliability: How reliable is your local postal system? Have delays or major events like Hurricanes or Brexit affected delivery in your area? You likely know how your local post system works in IRL – often more accurate knowledge than the official online information.
– Order value: Are you purchasing low-cost items like pins or more valuable ones like crystal necklaces or gemstone pieces? Orders over 100 Euro qualify for Free Worldwide Tracked & Insured Shipping, so it may be worth adding an extra item 🙂
– Customs and security: If you’re buying sterling silver or high-value items, remember that customs declarations are required for parcels shipped outside the EU. This could make your package more susceptible to theft. We recommend choosing tracked and insured shipping to protect your valuable items.
Lastly: We strongly recommend that you choose the traced and insured shipment option if you are buying Sterling Silver Jewellery so your goods can be replaced if lost.
Update 23-03-2021. We are now shipping to the UK again on a regular basis, but please note that there may be new import and custom fees (as with all purchases from within the EU). These fees are set by the British government and are out of our control, thus all custom/import fees are your responsibility (it s*cks, we know). To be certain of what rules and fees may apply please check with your local customs office.
PAYMENT
You can pay securely using Apple Pay, Google Pay, All Major Credit Cards, or PayPal. Your transactions are encrypted and safe regardless of your location. Swedish customers can also choose to pay with Swish.
Depending on your country, you can choose to pay in your local currency or SEK, Swedish Krona.
Hellaholics is based in Sweden, and our store’s primary currency is Swedish Krona (SEK).
To make shopping easier for our international customers, we provide a currency switcher that allows you to view prices & complete checkout in your preferred currency. For example, if you’re in the US, you can choose USD.
The currency switcher updates exchange rates twice a day, using data from the European Central Bank. This ensures that the prices you see are accurate and up-to-date, giving you a smooth shopping experience.
Please use the currency dropdown in the top right corner of the site. If you have changed the price but still do not see any updates please refresh your browser and try again.
How to refresh your browser?
On Mobile Device
iPhone (Safari)
- Tap the refresh icon (⟳) in the address bar. Or, swipe down on the page to reload it.
Google Galaxy (Chrome)
- Tap the three dots in the top right corner, then tap the refresh icon (⟳) or swipe down to refresh.
On Desktop/Laptop
Chrome
- Click the refresh icon (⟳) in the toolbar, or press Ctrl + R (Windows) / Cmd + R (Mac).
Bing (Edge)
- Click the refresh icon (⟳) in the toolbar, or press Ctrl + R (Windows) / Cmd + R (Mac).
Firefox
- Hit the refresh icon (⟳) next to the address bar, or press Ctrl + R (Windows) / Cmd + R (Mac) and hit Clear Now.
If this does not work then please proceed to clear your web history:
How to Clear Your Web History?
On Mobile Device
iPhone (Safari)
- Go to Settings > Safari. Scroll down and tap Clear History and Website Data, then confirm.
Google Galaxy (Chrome)
- Open the Chrome app, tap the three dots in the top right, then go to History. Tap Clear Browsing Data, choose your time range, and hit Clear Data.
On Desktop/Laptop
Chrome
- Click the three dots in the top right corner, then go to History > Clear Browsing Data. Select your time range and check the boxes for what you want to delete. Hit Clear Data.
Bing (Edge)
- Click the three dots in the top right corner, select History, then click Clear History. Choose what you want to delete and hit Clear.
Firefox
- Click the three horizontal lines in the top right corner, go to History > Clear Recent History. Choose your time range, check what you want to delete.
VAT
VAT (Value Added Tax) is a tax charged on goods sold within the EU. If you’re shopping from an EU country, your local VAT rate is included in the price. If you’re shopping from outside the EU, you won’t have to pay VAT, and the Swedish VAT tax (-20%) will be automatically deducted at checkout.
CURRENCY
Prices on Hellaholics.com are updated with the latest exchange rates for your selected currency twice a day. Our store’s primary currency is SEK, Swedish Krona but our Currency Switcher makes it easy to see exactly what you’ll pay in your local currency.
- Your country’s VAT is already included in the price if you are shopping from an EU country
- If you’re shopping from outside the EU, VAT will be deducted at checkout, meaning you’ll pay less than the listed price
Currency Rates refresh twice a day, so prices are always up-to-date.
Prices may change due to fluctuations in exchange rates. Our currency switcher updates rates twice daily based on the European Central Bank, so you may see slight price variations.
Hellaholics is based in Sweden, and our store’s main currency is Swedish Krona (SEK). We offer a currency switcher to make shopping easier for our international customers. For example, if you’re based in Italy, you can view prices and complete checkout in Euro.
The currency switcher updates exchange rates from the European Central Bank twice daily, so prices may vary depending on the current exchange rate.
Hellaholics is based in Sweden, and our store’s main currency is Swedish Krona (SEK). We offer a currency switcher to make shopping easier for our international customers. For example, if you’re based in the US, you can view prices and pay at checkout in USD.
The currency switcher updates exchange rates from the European Central Bank twice daily, so prices may vary depending on the current exchange rate.
The price difference is due to the VAT rates in each country. In Germany, the VAT is 19%, while in France, it’s 20%. When shopping on Hellaholics.com in Euros, the price will include the VAT for your specific country.
COUNTRY CURRENCIES – EUROPE
If you shop from Denmark, you can pay in DKK, Danish Krone. The store’s prices include your country’s VAT when you shop from within the EU. Pay securely with your Card or PayPal.
For ALL eurozone countries, we offer payment in Euro, see the list below:
- Austria
- Belgium
- Croatia (joined the Eurozone in 2023)
- Cyprus
- Estonia
- Finland
- France
- Germany
- Greece
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Portugal
- Slovakia
- Slovenia
- Spain
The store’s prices include your country’s VAT when you’re shopping from within the EU. If you do not wish to pay in Euro you can choose to pay with our store base currency SEK, Swedish Krona. Pay securely with your Card or PayPal.
If you shop from Iceland, you can use ISK, Icelandic Krona for your purchases. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As an Icelandic customer, you will not pay VAT at Hellaholics. Pay securely with your Card or PayPal.
If you shop from Norway, you can use NOK, Norwegian Krone for your purchases. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As a Norwegian customer, you will not pay VAT at Hellaholics. Pay securely with your Card or PayPal.
If you shop from Poland, you can use PLN, Polish Zloty for your purchases. The store’s prices include your country’s VAT when you’re shopping from within the EU. Pay securely with your Card or PayPal.
If you shop from Switzerland, you can use CHF, Swiss Franc for your purchases. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As a Swiss customer, you will not pay VAT at Hellaholics. Pay securely with your Card or PayPal.
If you shop from the UK, you can use GBP, Pound Sterling for your purchases. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As a UK customer, you will not pay VAT at Hellaholics. Pay securely with your Card or PayPal.
For the following countries, we offer payment in Euros (despite not being part of the eurozone)
- Bulgaria – In Euro with 20% Bulgarian VAT
- Czech Republic – In Euro with 21% Czech VAT
- Hungary – In Euro with 27% Hungarian VAT
- Romania – In Euro with 19% Romanian VAT
If you do not wish to pay in Euro you can choose to pay with our store base currency SEK, Swedish Krona. Pay securely with your Card or PayPal.
For the following countries, we offer payment in Euro.
- Albania
- Andorra
- Bosnia & Herzegovina
- Kosovo
- Liechtenstein
- Montenegro
- North Macedonia
- San Marino
- Serbia
If you live in one of the countries in the list above you will NOT pay any VAT as a customer at hellaholics.com. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price.
If you do not wish to pay in Euro you can choose to pay with our store base currency SEK, Swedish Krona. Pay securely with your Card or PayPal.
COUNTRY CURRENCIES – INTERNATIONAL
If you shop from Australia, you can use AUD, Australian Dollar for your purchases. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As an Australian customer, you will not pay VAT at Hellaholics. Pay securely with your Card or PayPal.
If you shop from Canada, you can use CAD, Canadian Dollar for your purchases. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As a Canadian customer, you will not pay VAT at Hellaholics. Pay securely with your Card or PayPal.
If you shop from the United States, you can use USD, United States Dollar for your purchases. Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As an American customer, you will not pay VAT at Hellaholics. Pay securely with your Card or PayPal.
If you are an international customer from outside of Europe you are most welcome to pay in USD (United States Dollars). Since you are shopping from outside the EU, the VAT displayed in the store will be deducted from your total at checkout. This means the price you see at checkout will be lower than the listed price. As an International customer, you will not pay VAT at Hellaholics.
If you do not wish to pay in USD you can choose to pay with our store base currency SEK, Swedish Krona. Pay securely with your Card or PayPal.
ORDERS
Yes, you can most of the time if you get in touch quickly! Please e-mail us at info@hellaholic.com, or contact us directly via WhatsApp: +46 73 025 40 61 with your order number and the changes you would like to make.
Each order is usually packed and shipped as soon as we receive your payment, typically within 2-3 business days. However, during peak periods, such as sales or the holiday season, it may take a bit longer to process your order as we are a small business.
When you place an order, you’ll receive two emails from us: one to confirm your order and a second to notify you that it has been dispatched. If you don’t see these emails, please check your junk folder. It’s also possible that you entered an incorrect email address at checkout. If that’s the case, please contact us at info@hellaholics.com so we can update your information 🙂
PLEASE NOTE: Tracing numbers are not automatically sent out, please email us if you would like yours.
A) It’s a weekend or a bank holiday! If you have placed an order after noon at Swedish business time on a Friday, your order will be processed from Monday onwards. If you have placed an order on a bank holiday or the day before it will be processed come the next business days. Once it has left our processing facility we will let you know with a shipping confirmation e-mail asap 🙂
Please note that national weekends and bank holidays differ from country to country.
B) We are waiting to receive your payment. Due to different bank systems and card providers in different countries, the processing time can vary. Processing time can also vary due to fraudulent security checks from your payment provider.
C) You and many others with you have placed an order during a peak period, for example during a sale or within the Holiday season. This is something that we are sincerely grateful for and we understand that you are eager to receive your goods. We try our very best to get your orders packed and dispatched as quickly as possible but with large peaks in parcels, the processing time will be prolonged from time to time.
DELIVERIES
Customs fees are set by the government of the country your order is being shipped to, and we unfortunately don’t have control over them. This means any customs or import fees will be the customer’s responsibility. Customs charges or other fees might apply. To find out exactly what applies in your country, it’s best to check with your local customs office.
You can easily trace your parcel at PostNord, the Swedish Post office, click here: http://www.postnord.se/en/Personal/Pages/personal.aspx
Your tracking number will have been sent to you in a separate e-mail if you have requested it. Tracing numbers are not sent out automatically. Please ask at info@hellaholics.com and we will send it to you as soon as possible.
Traced and insured shipping is only valid if you have chosen and paid for this option at checkout. Regular shipments are not traceable.
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. However please see the questions below about delivery times and bear in mind that different global postage systems, customs, extreme weather and holiday seasons with high peaks in sales all can cause delays that are out of our control.
We do our very best to dispatch your order asap and get it to you safely.
The most secure way to get your package safely is to choose the traceable shipment option at checkout. Please note that regular shipment is not traceable.
Covid update: Please note that due to Covid-19 we can only pack and dispatch your parcels twice weekly. Delivery times are estimates and may be prolonged due to the pandemic, please e-mail info@hellaholics.com or contact us directly via WhatsApp: +46 73 025 40 61 if you have any further questions.
We have extended our return policy to 60 days AFTER you have received your parcel.
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You should receive your goods in about 3-5 days working days after dispatch (E.U & Europe) or 10-12 working days after dispatch (International orders) *. Please note that our delivery times are working days aka business day Monday to Friday on a regular week without Bank Holidays.
We ship with the Swedish Post, please be aware that these delivery times are an approximation and some countries may experience delays due to customs and different postage systems. If you have not received your items 3 weeks after you placed your order, then please contact us and we will investigate and look into taking further action if necessary.
IMPORTANT! During the holiday seasons, the shipping time can differ from those estimated due to high pressure on all parties (Hellaholics, the carrier, customs offices). We can not guarantee the time of delivery during these periods.
Disclaimer
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Hellaholics cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
Covid update: We have extended our return policy to 60 days AFTER you have received your parcel.
(We want you to be fully satisfied with your purchase from Hellaholics, therefore we offer you 30 days exchange :).)
You can return items to us for a refund provided it is in their original, unused condition and that you, the consumer, have taken reasonable care of the goods whilst in your possession. Your refund will be made to your Paypal account or to your credit card depending on how you made the payment. Shipping costs and toll costs will not be refunded. You can read more about our return policy here.
Please e-mail info@hellaholics.com for our return address.
We always, always try our very best to give you a good shopping experience and take great care when packing your orders, but we are human and sometimes mistakes happen. Please get in touch with us at info@hellaholic.com and we will sort matters out as quickly as possible. Include your name, order number and let us know what was wrong with your order. We’ll get back in touch as soon as possible!
We love our customers, truly, not just saying that. Without you, we would not exist!
” I received the new package today, thank you very much! Also thanks a lot for the necklace, that’s so kind of you! 5-star customer service! 😀 ” – Elise
SIZES
For sizing 925 Sterling Silver rings, please check out our ring size guides linked below:
If you still have concerns about how to measure your ring size please don’t hesitate to get in touch, we are happy to help – Please e-mail us at info@hellaholics.com, or contact us directly via WhatsApp: +46 73 025 40 61
PRODUCTS
Crystals’ natural beauty varies in colour, detail, shape and size. The stones we use have individual characteristics, so your piece may differ from the photograph, as each stone is different and unique ✨
” The last you put on and the first you take off” – A great guideline for caring for your jewellery.
When styling yourself and choosing your outfit make sure that you are all set with hair, make-up and clothing before adding the final touch with jewellery. A necklace chain can easily be tangled in your hair and if unlucky break. Chlorine and sweat can cause your rings to discolour while you workout and harsh chemicals, such as perfume, hair spray, oils and make up- removers can all cause tarnishing and damage.
Removing jewellery is important when you wash your hands, shower or bathe. Particularly important when on the beach, in the sea and in chlorinated water. Keep away from extreme temperatures, humidity and if you can also avoid strong sunlight.
Many crystals are fragile and/or water-soluble and some, such as amethysts, can fade in direct sunlight. When not in use it is a good idea to wrap your crystals in silk or store them in a velvet pouch to protect them and to stop them from absorbing foreign vibrations. Techniques for charging your crystals with energies can be found online, you need to find out what suits your needs individually.
We advise you to clean your crystals and stones with a clean, soft, damp cloth after wearing them.
Ideally store your jewellery in a dark, cool and dry place.
Yes, it can. Annoying for sure – we know! But with good care, you can delay or keep your shinies in good shape. Please see the question above. As with all jewellery, avoid wearing when working with your hands, cooking, doing dishes, craftwork etc – wears down the metal and wears off the plating in particular*. Removing jewellery is important when you wash your hands, shower or bathe. Particularly important when on the beach, in the sea and in chlorinated water.
Most common discolouring and vanished plating are caused by the combination of the material in the jewellery and chemical products you use on your skin such as sunscreen, perfume, hair products, hand and body lotion, soap and make-up. Heading to the gym? Leave your shines at home, chlorine and sweat can cause your rings to discolour while you workout.
You may want to try and apply a coat of clear nail polish to your costume jewellery to prolong the lifetime of the piece and to avoid tarnishing on your skin. Apply on the metal surface and the surface touching your skin, be careful not to apply nail polish to gems and crystals. Every now and then re-apply. A simple trick that makes a large impact.
If you are heading out for wild night on the town or going to a festival leave your favourite pieces at home and don’t let them be a sacrifice to the goods of rock’n’roll.
* Our silver and gold-toned, or silver plated jewellery is considered costume jewellery. As these pieces are not precious metal all the way through they have a lower price range and shorter life expectancy than our solid 925 sterling silver pieces.
To quote Rogue & Wolf:
”Put it in a box and bury it. Hold a moment of silence as well. We hope it was loved in its long life with you. If it died early though, within 1 year from buying, get in touch with us, we might summon it back from the dead for you! 😉 ”
No seriously- if you wore it to a festival, had a hard night partying or wore it when scuba diving. Then no we can not help you and it’s time to let your jewellery go to the final rest. But if you just wore it in your everyday life, handled it with care and it happens to break soon after you purchase it, then please give us a shout at info@hellaholics.com or contact us directly via WhatsApp: +46 73 025 40 61 and we will sort it for you.
When a ring turns your finger green it’s either because of a chemical reaction between acids in your skin and the metal/plating of the ring or a reaction between another substance on your hand, such as a lotion, and the metal/ plating of the ring.
While that green mark may be initially alarming there is no need to panic.
There are several metals (copper amongst others) that oxidise or react with your skin to produce a noticeable green discolouration. The somewhat common green colour is not harmful in itself, though some people experience an itchy rash or other sensitivity reaction to the metal – if so please stop wearing the jewellery.
You may wish to try and coat the jewellery with clear nail polish, please see the question “Can my jewellery wear off” above.
Keep soaps and lotions away from your ring finger if you want to prevent the green-finger effect. Something as simple as removing rings before washing your hands or before taking a shower can help. Avoid wearing rings in the pool as well. The chlorine from the swimming pool will damage your jewellery and leave an annoying stain.
Each piece of jewellery has a material description in the product description bar. If you have further questions, please don’t hesitate to ask us at info@hellaholics.com.
To be certain to avoid nickel we strongly recommend only buying certified 925 sterling silver jewellery.
Our ear hooks are always in hypo non-allergic stainless steel to avoid allergies.
CO-OP
If you want to share dark and dreamy jewellery with your followers please get in touch:
- Email a list of your 5 favourite pieces from HELLAHOLICS.COM to info@hellaholics.com.
- Insert the number of followers from one of your platforms in your email subject. (i.e INSTAGRAM 32k ).
- Shortly tell us about yourself and how you would style and promote our goods.
Don’t forget to insert the links to all your platforms in your email!
A large amount of followers is always beneficial but not a necessity. Beautiful imagery with a dark and dreamy twist as well as occult symbolism and crystals is always appreciated. Smashing selfies with colourful hair, rad make-up or spellbinding ink are all also a large plus. No bullying, racism, homophobia, body shaming or other nastiness!
We evaluate all potential co-ops and marketing venues based on our guidelines philosophy:
- Good project
- Good exposure
- Good people
If we like your style, your values and your attitude, then YES we are absolutely interested in a co-op and sponsorship :).
Since we receive a lot of requests on a daily basis we can not guarantee you a reply, but we do our very best to respond to as many e-mails as possible. Sponsorships also depend on subject to availability, budget and if the desired product/products are in stock, this may change fast due to popular demand.
We look forward to hearing from you!
Email info@hellaholic.com with a brief description of your store, including web address, shipping address, other brands stocked etc. We are a proud supplier of dark and dreamy jewellery to an increasing number of shops around the world. Bulk discounts apply and you will always get friendly and personal support.
