Please find below some of our most Frequently Asked Questions (FAQs). If your question isn’t answered here, or if you would like to get in touch then please do not hesitate to send an e-mail to info@hellaholic.com.

 

SHIPPING

Yes, we ship to most countries worldwide. If you live in a very remote area please contact us first to make sure we can get your order to you safely.

  • Shipping within the EU is FREE of charge.
  • Regular global shipment is 49kr (Swedish Krona).
  • If you want to have the possibility to trace your order we offer traced and insured shipping for 119kr (Swedish Krona).
  • Orders over 100$ /about 850kr entitles you to FREE worldwide shipping.

Regular shipment are not traceable. If you are buying from overseas we strongly recommend that you choose the traced and insured shipment option. We also strongly recommend that you choose the insured shipment option if you are buying sterling silver jewellery.

Shipping to the UK is still FREE of charge.

 

 

PAYMENT

We accept most major credit cards and PayPal. All payments are made on a secure page and we neither store your card details nor share your information with any third parties.

You are currently browsing a Swedish / European Website. All our prices are in kr (Swedish Krona), but you can pay in any currency. Your Bank/PayPal will convert and deduct the amount equal to your order-total, all automatically once the payment is being made.

Click the ”Change Currency” link at the bottom of the home page, and you can change the site currency to US Dollars, Euros, Britsh Pund or Australian Dollars. Currency conversions is provided only as a guide only and your order will be billed in Kr, Swedish Krona (shown at the final checkout stage). Conversions may differ from the exchange rate used by your card provider or PayPal and it does not include credit card fees or other charges.

In accordance to Swedish tax regulations we apply Swedish VAT (25%) to all orders within the E.U. Don’t worry, it is not an additional cost, it is included in the prices you see in the online store.

If you live in a country outside of the E.U. you will not have to pay any VAT at hellholics.com. The VAT will be deducted (-20%) from the product prices at checkout once you have selected your residential country.

 

 

ORDERS

If the items you order are in stock it will most likely be shipped directly the next business day or the day after. However to get orders out this quickly, it means we’re not able to make any amendments, including changing item style/size, remove/add items to your order, combine orders or cancel your order.

Each order contains a selection of free stickers and is packed and dispatched directly the next business day or in some occasions the day after if it is during a peak period, for example a sale.

When you place an order you will receive two emails from us; one to confirm your order and one to let you know that your order has been dispatched. If you haven’t received them, please check your junk mail. You may have also accidentally entered an incorrect email address at the checkout, in this case please send us a note at info@hellaholic.com so we can adjust your details.

Tracing numbers are not automatically sent out, please email us if you would like yours.

It’s weekend or a bank holiday! If you have placed an order after noon Swedish time on Friday, your order will be processed from Monday onwards. Or if you have placed an order on a bank holiday or the day before it will be processes directly the next business day. Once it has left our processing facility we will let you know with a shipping confirmation asap 🙂

Weekends and Bank Holidays can differ from country to country.

 

 

DELIVERIES

Customs fees are set by the government of the country that the goods are shipped to and are out of our control, thus all custom/import fees are the responsibility of the customer. VAT, custom charges and other fees may apply. To be certain of what rules and fees that applies to your country please check with your local custom office.

However as a helping guideline please see below for personal import limits to the United States, Australia & Norway.

 

United States
The limit for personal import is about 850kr (equal to 100 US dollars) to the United States. The text below is quoted from the CBP website:

“Packages whose declared value is under $200 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP. “

You can read more online on the following link:
https://www.cbp.gov/

This is how it works in most case and not something we can grantee to 100%, to be absolutely certain you need to double check with your customs office.

 

Australia
The text below is quoted from the Australian Department of Immigration and Border Protection website:

”For goods that are worth equal to or under AUD1,000, there are no duties, taxes or charges to pay. For goods that are worth more than AUD1,000, you will need to fill out a special form called an Import Declaration, and pay duties, taxes and charges. ”

You can read more online on the following link:
https://www.border.gov.au/Trav/Impo/Buyi.

This is how it works in most case and not something we can grantee to 100%, to be absolutely certain you need to double check with your customs office.

 

Norway
The limit for personal import is about 350 NOK to Norway. The text below is quoted from the Norwegian Toll website:

”If you order goods from abroad where the shipment has a value of less than NOK 350 including freight and insurance costs, it is free of duties and taxes. This means that you do not have to pay VAT or customs duties on the goods. It is Norwegian Customs own currency exchange rates that apply. The value of the shipment must be less than NOK 350 including freight and insurance costs at the time of customs processing in order for it to be free of duties. ”

You can read more online on the following link:
http://www.toll.no.

And if you are thinking of ordering above 350 NOK you can find an import calculator here (in Norwegian):
http://www.toll.no/no/verktoy/importkalkulator/.

This is how it works in most case and not something we can grantee to 100%, to be absolutely certain you need to double check with your customs office.

 

We always declare the correct content on the parcel to avoid confusion and hassle.

You can easily trace your parcel at PostNord, the Swedish Post office, click here: http://www.postnord.se/en/Personal/Pages/personal.aspx

Your tracing number will have been sent to you in a separate e-mail if you have requested it. Tracing numbers are not sent out automatically. Please ask at info@hellaholic.com and we will send it to you as soon as possible.

Traced and insured shipping is only valid it you have chosen and payed for this option at checkout. Regular shipments are not traceable.

We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. However please see the questions below about delivery times and bear in mind that different global postage systems, customs, extreme weather and holiday seasons with high peaks in sales all can cause delays that are out of our control.

We do our very best to dispatch your order asap and get it to you safely.

The most secure way to get your package safely is to chose the traceable shipment option at checkout. Please note that regular shipment is not traceable.

You should receive your goods in about 3-5 days working days after dispatch (E.U & Europe) or 10-12 working days after dispatch (International orders) *. Please note that our delivery times are working days aka business day Monday to Friday on a regular week without Bank Holidays.

We ship with the Swedish Post, please be aware that these delivery times are an approximation and some countries may experience delays due to customs and different postage systems. If you have not received your items 3 weeks after you placed your order, then please contact us and we will investigate and look in to taking further action if necessary.

IMPORTANT! During the holiday seasons the shipping time can differ from those estimated due to high pressure on all parties (Hellaholics, the carrier, customs offices). We can not guarantee the time of delivery during these periods.

Disclaimer
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Hellaholics cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

We want you to be fully satisfied with your purchase from Hellaholics, therefore we offer you 30 days exchange :).

You can return items to us for a refund provided it is in its original, unused condition and that you, the consumer, have taken reasonable care of the goods whilst in your possession. Your refund will be made to your Paypal account or to your credit card depending on how you made the payment. Shipping cost and toll cost will not be refunded. You can read more about our return policy here.

We always, always try our very best to give you a good shopping experience and take great care when packing your orders, but we are human and sometimes mistakes happens. Please get in touch with us at info@hellaholic.com and we will sort matters out as quickly as possible. Include your name, order number and let us know what was wrong with your order. We’ll get back in touch as soon as possible!

We love our customers, without you we would not exist!

” I received the new package today, thank you very much! Also thanks a lot for the necklace, that’s so kind of you! 5 star costumer service! 😀 ” – Elise

 

 

SIZES

Each garment has it’s own dedicated Size Guide located in the product description. If you’re still unsure, please don’t hesitate to drop us an email at info@hellaholic.com.

Please see the size charts below:

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size_chart_rings_rw

 

 

 

 

 

 

 

 

 

 

 

 

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Please visit the following link for guidance; http://findmyringsize.com/

 

 

PRODUCTS

Crystals naturally vary in colour, detail, shape and size. All stones that we use will bear individual characteristics and your piece may vary slightly from the photograph as each stone is different and unique.

Our product ranges consist of both costume jewellery and precious metal jewellery items. More information for each of our products can be found in their descriptions. These include; solid sterling silver (925), sterling silver plated, gold, silver and brass tone metal, iron and metal alloy.

Jewellery from Restyle, Rogue & Wolf and The Raw Mud collection each has a material description in their description bar.

And to quote the awesome people over at Rogue & Wolf:
” What is the material the black RW jewellery are made of? Black souls of old witches and conjurers distilled down to a deep black brew. Or close! It’s polyamide nylon plastic then painted black… with that black brew of course ”

” The last you put on and the first you take off” – A great guideline for caring for your jewellery.

When styling yourself and choosing your outfit make sure that you are all set with hair, make-up and clothing before adding the final touch with jewellery. A necklace chain can easily be tangled in you hair and if unlucky break. Chlorine and sweat can cause your rings to discolour while you workout and harsh chemicals, such as perfume, hair spray, oils and make up- removers can all cause tarnishing and damage.

Removing jewellery is important when you wash your hands, shower or bathe. Particularly important when on the beach, in the sea and in chlorinated water. Keep away from extreme temperatures, humidity and if you can also avoid strong sunlight.

Many crystals are fragile and/or water-soluble and some, such as amethysts, can fade in direct sunlight. When not in use it is a good idea to wrap your crystals in silk or store them in a velvet pouch to protect them and to stop them from absorbing foreign vibrations.Techniques for charging your crystals with energies can be found online, you need to find out what suits your needs individually.

We advise you to clean your crystals and stones with a clean, soft, damp cloth after wearing.

Ideally store your jewellery in a dark, cool and dry place.

Yes it can. Annoying for sure – we know! But with good care, you can delay or keep your shinies in good shape. Please see the question above. As with all jewellery, avoid wearing when working with your hands, cooking, doing dishes, craft work etc – wears down the metal and wears off the plating in particular*. Removing jewellery is important when you wash your hands, shower or bathe. Particularly important when on the beach, in the sea and in chlorinated water.

Most common discolouring and vanished plating are caused by the combination of the material in the jewellery and chemical products you use on your skin such as sun screen, perfume, hair products, hand and body lotion, soap and make-up. Heading to the gym? Leave your shines at home, chlorine and sweat can cause your rings to discolour while you workout.

You may want to try and apply a coat of clear nail polish to you costume jewellery to pro-long the life time of the piece and to avoid tarnishing on your skin. Apply on the metal surface and the surface touching your skin, be careful not to apply nail polish to gems and crystals. Every now and then re-apply. A simple trick that makes a large impact.

If you are heading out for wild night on the town or going to a festival leave your favourite pieces at home and don’t let them be a sacrifice to the goods of rock’n’roll.

* Our silver and gold toned, or silver plated jewellery are considered costume jewellery. As these pieces are not precious metal all the way through they have a lower price range and shorter life expectancy than our solid 925 sterling silver pieces.

To quote Rogue & Wolf:
”Put it in a box and bury it. Hold a moment of silence as well. We hope it was loved in its long life with you. If it died early though, within 1 year from buying, get in touch with us, we might summon it back from the dead for you! 😉 ”

No seriously- if you wore it to a festival, had a hard night partying or wore it when scuba diving.Then no we can not help you and its time to let your jewellery go to the final rest. But if you just wore in you every day life, handled it with care and it happen to break soon after you purchase, then please give us a shout at info@hellaholic.com and we will sort it for you.

When a ring turns your finger green it’s either because of a chemical reaction between acids in your skin and the metal/plating of the ring or a reaction between another substance on your hand, such as a lotion, and the metal/ plating of the ring.

While that green mark may be initially alarming there is need to panic.

There are several metals (copper amongst others) that oxidise or react with your skin to produce a noticeable green discolouration. The somewhat common green colour is not harmful of itself, though some people experience an itchy rash or other sensitivity reaction to the metal – if so please stop wearing the jewellery.

You may wish to try and coat the jewellery with clear nail polish, please see the question “Can my jewellery wear off” above.

Keep soaps and lotions away from your ring finger if you want to prevent the green-finger effect. Something as simple as removing rings before washing your hands or before taking a shower can help. Avoid wearing rings in the pool as well. The chlorine from the swimming pool will damage your jewellery and leave the annoying stain.

Each piece of jewellery has a material description in the product description bar. If you have further questions, please don’t hesitate to ask us at info@hellaholic.com.

To be certain to avoid nickel we strongly recommend only buying stainless steel and/or 925 sterling silver jewellery.

Our ear hooks is always in hypo non allergic stainless steel to avoid allergies.

 

 

CO-OP

If you want to share dark and dreamy jewellery and accessories with your followers please get in touch:

  1. Email a list of your 5 favourite pieces from HELLAHOLICS.COM  to info@hellaholic.com.
  2. Insert the number of followers from one of your platforms in your email subject. (i.e INSTAGRAM 32k ).
  3. Shortly tell us about yourself and how you would style and promote our goods.

Don’t forget to insert the links to all your platforms in your email!

A large amount of followers is always beneficial but not a necessity. Beautiful imagery with a dark and dreamy twist as well as occult symbolism and crystals is always appreciated. Smashing selfies with colourful hair, rad make-up or spellbinding ink are all also a large plus. No bullying, racism, homophobia, body shaming or other nastiness!

We evaluate all potential co-ops and marketing venues based on our guide-line philosophy:

  • Good project
  • Good exposure
  • Good people

If we like your style, your values and attitude, then YES we are absolutely interested in a co-op and sponsorship :).

Since we receive a lot of  requests on a daily basis we can not guarantee you a reply, but  we do our very best to respond to as many e-mails as possible. Sponsorships also depends on subject to availability, budget and if the desired product/products are in stock, this may change fast due to popular demand.

We look forward to hearing from you!

Email info@hellaholic.com with a brief description of your store, Including web address, shipping address, other brands stocked etc. We are a proud supplier of dark and dreamy jewellery to an increasing number of shops around the world. Bulk discounts applies and you will always get a friendly and personal support.

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